Return, Replacement & Refund Policy

Return, Replacement & Refund Policy

Last Updated: [01.09.2026]

At AP Ready Foodex, we take care to pack and dispatch your order properly. Since our products include food and beverage items, returns are subject to the conditions mentioned below.

1. Returns

Due to the nature of food and beverage products, we generally do not accept returns for products that have been correctly delivered and are in good condition.

However, if you receive a damaged, defective, incorrect or compromised product, you may be eligible for a replacement or refund subject to verification.

2. Eligible Replacement Cases

A replacement may be considered in the following situations:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The package was open, torn or visibly tampered with when delivered.

  • The product appears to be leaking or otherwise compromised.

  • You received a product that is expired or has an incorrect product/packaging issue.

3. Unboxing Video & Photos

For damaged, incorrect or compromised orders, we strongly recommend recording an unboxing video and taking clear photographs of the package and product.

Please provide:

  • Order number

  • Photos of the outer package

  • Photos of the product

  • Photos showing the damage or issue

  • Unboxing video, if available

This information may be required to verify the issue and process a replacement or refund.

4. Reporting a Problem

If you receive a damaged, incorrect or compromised product, please contact us through our Contact Us page as soon as possible after delivery.

Please provide the required order and product details so that our team can review your request.

5. Replacement Process

Once your request is received, our team may review the submitted information and verify the issue.

If the request is approved, we may arrange a replacement of the affected product, subject to product availability.

6. Refunds

If a replacement is not available or appropriate, AP Ready Foodex may provide a refund for the eligible product or order, subject to verification and approval.

Approved refunds will be processed through the applicable payment method or payment process used for the order.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

7. Order Cancellation

Cancellation requests may be considered only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request an order cancellation.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned to us because of an incorrect, incomplete or unreachable delivery address, additional shipping charges may apply for re-shipping the order.

9. Non-Eligible Cases

Replacement or refund requests may not be accepted in cases such as:

  • Change of mind after delivery

  • Incorrect storage of the product after delivery

  • Damage caused by improper handling or use

  • Product opened or consumed without reporting an issue

  • Failure to follow product preparation or storage instructions

  • Requests made without sufficient information to verify the issue

10. Product Availability

Replacement is subject to product availability. If the same product is unavailable, AP Ready Foodex may offer an alternative resolution where appropriate.

11. Contact Us

For return, replacement, refund or cancellation-related questions, please contact us through our Contact Us page.

When contacting us, please keep your order number, registered contact details and relevant product photographs ready.

Our Commitment

We aim to handle every eligible return, replacement and refund request fairly and provide a smooth customer experience.

Thank you for choosing AP Ready Foodex.